Frequently Asked Questions

Everything you need to know about bringing Auk into your home.

What is the typical delivery timeframe for furniture?

Most of our home essentials are delivered within 5-10 business days. Larger furniture pieces requiring white-glove service may take up to 14 business days depending on your location.

Do you offer a warranty on your products?

Yes, all Auk products come with a standard 12-month manufacturer's warranty covering structural defects and craftsmanship to ensure your peace of mind.

What is your return policy for home decor?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture is non-refundable.

Can I track my order once it has shipped?

Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.

Are the materials used in your furniture sustainable?

At Auk, we prioritize the planet. We source FSC-certified wood and eco-friendly textiles whenever possible to ensure our products are as kind to the earth as they are to your home.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger purchases.